Shipping & Delivery Policy

At CutePaw, we aim to make delivery simple and predictable. Every CutePaw bed includes free tracked delivery across Australia.

Free Tracked Delivery

We offer free standard tracked delivery on every CutePaw bed.

There is no minimum spend required for free delivery.

Order Processing

Please allow 1–3 business days for your order to be prepared and dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

During major promotional periods, processing may occasionally take a little longer. If we expect a significant delay with your order, we will contact you.

Estimated Delivery Times

For most CutePaw beds, estimated delivery is:

4–7 business days after dispatch

Regional and remote locations may take a little longer.

Delivery estimates are provided in good faith and are not guaranteed delivery dates. Delays may occasionally occur due to carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

Square L – Oversized Delivery

Due to its larger packed size, Square L is shipped separately using an oversized delivery service.

Estimated delivery for Square L is approximately:

1–3 weeks after dispatch

Actual delivery time may vary depending on your postcode.

If Square L is ordered together with other products, your order may be delivered in separate parcels and you may receive more than one tracking number.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow a short period for tracking information to become active after your dispatch confirmation is sent.

We recommend checking your tracking regularly while your parcel is in transit.

Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us at info@cutepaw.com as soon as possible.

We can update your delivery details before your order has been dispatched.

Once an order has entered the shipping process, address changes cannot be guaranteed and additional carrier charges may apply.

Cancelling an Order

Orders may be cancelled before they have been dispatched.

Please contact us as soon as possible if you wish to cancel your order.

If your cancellation is approved before dispatch, the amount paid will be refunded to your original payment method.

Once an order has been dispatched, it can no longer be cancelled and our Returns & Refunds Policy will apply.

Incorrect Addresses, Refused or Uncollected Parcels

Customers are responsible for providing a complete and accurate delivery address and for monitoring delivery updates.

If a parcel is returned or requires re-delivery because of:

• an incorrect or incomplete address;
• refusal of delivery;
• failure to collect a parcel; or
• another delivery issue caused by information or instructions provided by the customer,

reasonable carrier, return or re-delivery charges may apply.

We will let you know about any additional charge before arranging re-delivery.

These charges do not apply where the delivery issue was caused by CutePaw or the carrier.

Delayed or Missing Parcels

If your tracking has not updated for an unusual period of time, or your parcel appears to be significantly delayed, please contact us at info@cutepaw.com with your order number.

We will work with the carrier to investigate the shipment and help determine the appropriate next step.

Please note that occasional carrier delays do not automatically mean that a parcel has been lost.

Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please keep the shipping carton and provide:

• your order number;
• photos of the shipping carton;
• photos of the shipping label;
• photos of the product; and
• a brief description of the issue.

This information helps us assess the damage and investigate the delivery with the carrier.

Where a product has been damaged in transit, we will arrange an appropriate solution in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.

Delivery Delays

While we make every effort to provide accurate delivery estimates, delivery times may occasionally be affected by circumstances outside our reasonable control.

These may include extreme weather, carrier network disruptions, public holidays, peak shopping periods and other unexpected transport delays.

If we become aware of a significant delay affecting your order, we will do our best to keep you informed.

Contact Us

If you have any questions about your delivery, please contact:

CutePaw
Email: info@cutepaw.com

We usually reply within 1–2 business days.