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FAQs
Your Questions, Answered
Do your beds use orthopaedic memory foam?
Do your beds use orthopaedic memory foam?
Our Shorty Ortho Square beds combine contouring memory foam with a firmer, high-density support layer underneath. This creates a soft sleeping surface with a steady foundation. See each product page for its materials and construction.
How do I choose the right size?
How do I choose the right size?
Measure your dog from nose to base of tail and compare this with the bed’s size guide. Consider how they usually sleep, especially if they stretch out. For help, send us their breed, body length and sleeping position.
Can I machine wash the bed?
Can I machine wash the bed?
The removable outer cover is machine washable, and the centre cushion cover can be washed separately. Remove the foam inserts before washing and follow the care instructions. Wipe the inner liners clean and let everything dry fully before reassembling.
How long does delivery take in Australia?
How long does delivery take in Australia?
We offer free tracked delivery across Australia. Allow 1–3 business days for dispatch, then usually 4–7 business days for delivery. Square L uses an oversized service and typically takes 1–3 weeks after dispatch. Remote areas may take longer. Tracking details are emailed once your order ships.
Can I return or exchange my bed?
Can I return or exchange my bed?
For a change of mind or size exchange, contact us within 14 days of delivery. The bed must be unused and remain inside its original unopened vacuum seal. Return shipping is at your expense. For faulty, damaged or incorrect items, email your order number and relevant photos to info@cutepaw.com.